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Page 9 of 88 pages. Chapter: 2: Sources of Data More information about chapter

Questionnaire Design

QUESTIONNAIRE DESIGN

A questionnaire is normally used in primary data collection methods.  It needs to be designed carefully so that we can make correct deductions from statistical analyses of the results. The main points in questionnaire design are:

  • Questionnaire has to be as short as possible
  • Questions to be simple, non-ambitious,  non-technical, not to be personal or offensive and not to involve calculation or tests of memory
  • Answer categories to be given where possible
  • Questions to be asked in logical order.

EXERCISES

1. A large company is considering a complete re-shaping of its pay structures for production workers.  What data might be collected and analysed, other than technical details, to help the management to come to a decision?  Consider both primary and secondary sources.

2. Suppose that a national survey has revealed that 40% of non-manual workers travel to work by public transport while one-half use their own transport.  For all workers, 47.5% use public transport and one in every ten use methods other that their own transport. A statistical worker in a large factory (which is known to have about three times as many manual workers as non-manual workers) has been asked to sample 200 employees for their views on factory provided transport. He decides to take a quota sample at a factory gate B at five o’clock one evening.

(a) How many manual writers will there be in the sample?
(b) How many workers who travel to work by public transport will be interviewed?
(c) Calculate the quota to be interviewed in each of the six-sub groups defined.
(d) Point out the limitations of the sampling technique involved and suggest a better way of collecting the data.

3. The makers of a brand of cat food “Purrkins” wish to obtain information on the opinions of their customers and include a short questionnaire on the inside of the label as follows:

    1. Do you like Purrkins?
    2. Why do you buy Purrkins?
    3. Have you tried our dog food?
    4. What amount of Purrkins do you normally buy?
    5. When did you start using Purrkins?
    6. What type of house do you live in?
    7. Are you male or female?

(a) Criticise the design of the questionnaire.
(b) Compared with annual sales of about 23,500 only 257 questionnaires were returned over a six-month period.  How will the response rate be improved?
(c) Is there any better way of obtaining the information?

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